Call Recording

Features of Call Recording

Call recording can come in many different varieties in order to suit the needs of your business. Elitetele.com offers:

• Hardware Call Recording
• Network Call Recording
• Extension Call Recording
• On Demand Call Recording
• Bulk Call Recording
• Ad Hoc Call Recording

Elite has a proven track record in call recording. Our network is one of the best around and as an added bonus we can also offer extras such as call statistics and reliable phone systems which can really benefit your business. Call Elitetele.com today to discuss your options with one of our experts.

Compliance with Regulations

This is one of the main reasons businesses record calls. When dealing with finance for example, there are rules and regulations surrounding business deals. As a lot of financial deals are done over the phone, it is important to have evidence to show that you have complied with these regulations. Call recording can also back up your case if a matter goes to court, call recordings are generally irrefutable.

Recording of Agreements/Meetings/Instructions

For vital information, note taking is second best to recording calls - there can be no dispute or confusion over instructions given or agreements made. Motor companies such as the AA can use call recording for purposes such as checking instructions or locations, making their services more efficient, similarly for ambulance drivers, emergency details can be quickly recalled and passed on.

Protection from Abuse

Some customer calls can get quite abusive. With call recording, members of staff who take abusive calls or who have nuisance callers can record the calls for litigation purposes. This also works the other way around. Staff members who are unprofessional to customers can be caught out if their calls are recorded.

Training and Monitoring Purposes

Call recordings can be a good way of training staff, particularly call centre staff. By using good and bad examples of call recordings you can easily train staff in call etiquette. Call recordings are also the best way of monitoring performance and customer service as well as customer trends. By checking your inbound and outbound calls you can identify any problems or ways of improving services or staff training.

Benefits of Call Recording

• You can listen to live conversations
• Elite's call recordings are of the best quality
• Call recording is simple to use and easy to install
• Our solution is cost effective
• Elite offers Cradle to Grave recordings
• Our call recording solution can intelligently handle calls
• Call recording keeps you legally covered and compliant
• In most industries call recording is now mandatory, for purposes such as training and monitoring.